Refund Policy

Rubicon Travels acts as an agent for airlines, hotels and other travel suppliers. Refunds for cancelled or changed bookings are governed by the fare rules and policies of the specific supplier used at the time of booking, not by Rubicon Travels alone.

Flights

Refund eligibility depends on the fare type purchased. Many discounted or promotional fares are non-refundable, while flexible fares may allow full or partial refunds, often subject to a processing fee. We will advise you of the applicable fare rules before you confirm a booking.

Hotels, packages and pilgrimage bookings

Refunds for hotel stays, holiday packages and pilgrimage bookings follow the cancellation policy of the relevant supplier, which will be shared with you at the time of quotation or confirmation.

Visa and service fees

Service fees charged by Rubicon Travels for visa assistance and similar advisory services are generally non-refundable once work has commenced, as they cover time and effort already expended, regardless of the outcome of an application, which is decided solely by the relevant embassy or authority.

How to request a refund

To request a refund, contact our team with your booking reference. We will confirm the applicable supplier policy and, where a refund is due, process it within the timeframe set by that supplier.

Contact

For refund enquiries, email hello@rubicontravels.com or call +234 (0) 800 RUBICON.