Help Center
How can we help?
Answers to the most common booking, refund and travel questions. Can't find what you need? Contact our team directly.
How do I change or cancel my booking?
Contact our support team with your booking reference. Change and cancellation terms depend on the airline or supplier fare rules that applied at the time of booking.
When will I receive my e-ticket?
E-tickets are issued once payment is confirmed and are sent to the email address provided at booking.
What is your refund policy?
Refunds follow the fare rules of the airline or supplier used for your booking. See our Refund Policy page for full details.
How do I apply for a visa through Rubicon?
Contact us with your destination and travel dates. We'll advise on required documents and next steps.
Can I pay in installments?
Installment options may be available depending on the booking type and supplier. Ask your consultant when requesting a quote.
How does the Diaspora Desk work?
The Diaspora Desk is a dedicated service for Nigerians and Africans abroad. Reach out via Contact to be connected with a specialist.